Support

Upload and processing

Why is my clip still processing?

Large or high-resolution clips can take longer to validate and prepare for playback. Keep the share link: the same page will show the video when processing finishes. If the page reports a failure, try the upload once more or contact support with the clip URL and approximate upload time.

Does Save Replay upload my full original video?

No. The current flow previews and prepares the selected range in your browser, then uploads the prepared segment. If your browser cannot safely prepare the clip, Save Replay reports that limitation instead of silently uploading the original.

Why is a format rejected?

Your browser must be able to decode the source and encode the prepared clip, and the result must fit the plan's duration, size, resolution, and frame-rate limits. Try an up-to-date browser if preparation is unavailable.

Links, privacy, and ownership

Who can see my clip?

That depends on its visibility setting. Public and unlisted links can be forwarded. Password-protected clips require the password, and private clips are restricted to the verified owner. See the Privacy Policy for details.

Why did my anonymous clips disappear?

Anonymous ownership is tied to a browser cookie. Clearing cookies, using a private window, or changing devices can remove access. Sign in when you need ownership that follows your account, and always keep a local copy of important videos.

How do I report a harmful or infringing clip?

Use the Contact page. Include the exact clip URL, what is wrong, and how we can verify your claim. For immediate danger, contact local emergency services first.

Accounts and billing

I cannot sign in or verify my email

Check the email address, spam folder, and whether the verification link has expired. You can request another verification or password-reset email from the relevant sign-in screen.

How do I change or cancel a paid plan?

Open the billing portal from the pricing or account area. Stripe handles payment details and shows the effective cancellation date. If the portal cannot find your subscription, contact us from the email address used for the account.