Terms of Service

1. Agreement and related policies

By accessing or using Save Replay (the "Service"), you agree to these Terms. If you do not agree, do not use the Service. Our Privacy Policy explains how we process personal data and forms part of these Terms by reference.

If you use the Service for an organization, you confirm that you have authority to bind it, and "you" includes that organization.

2. Eligibility

You must be at least 16 years old, or the higher minimum age required in your country, and legally able to enter this agreement. The Service is not directed to children. A parent or guardian who believes a child has used the Service should contact us promptly.

3. The Service and your account

Save Replay lets users prepare a selected segment of a video in the browser, upload that segment, host it, and share it by link. It is a sharing service, not permanent archival storage. Keep your own copy of important content.

• You may use the basic upload and watch flow without an account. An essential browser cookie identifies anonymous clips and folders as yours.
• If you create an account, provide accurate information, keep credentials secure, and notify us promptly of suspected unauthorized access.
• You are responsible for activity through your account, browser ownership token, clip passwords, and links you distribute, except to the extent caused by our failure to use reasonable security.
• You receive a limited, personal, non-exclusive, non-transferable, revocable right to use the Service in accordance with these Terms.

4. Your content and the license you give us

You retain ownership of videos, titles, thumbnails, and other material you upload or submit ("User Content"). You confirm that you have all rights and permissions needed to upload, process, store, and share it, including permissions relating to copyright, privacy, publicity, confidential information, and people appearing in the content.

You grant us a worldwide, non-exclusive, royalty-free license to host, copy, validate, transcode, create technical derivatives of, transmit, stream, display, and otherwise process User Content only as reasonably necessary to operate, secure, and support the Service, comply with your settings, and meet legal obligations. This license ends when the content is deleted, subject to reasonable backup, dispute, fraud-prevention, and legal-retention periods.

We do not claim a license to use your clips in advertising or public marketing merely because you uploaded them. We may use aggregated or de-identified service information that does not identify you or expose your content.

5. Sharing and visibility

• Public: may be accessible to anyone and may be discoverable.
• Unlisted: is not intended for discovery, but anyone with the link can access and re-share it.
• Password protected: requires the password you set, but recipients may pass it on.
• Private: is restricted to the owner while signed in or otherwise verified by the Service.

No sharing control can prevent an authorized viewer from recording or redistributing content. Choose settings carefully and do not use Save Replay to store secrets or highly sensitive material.

6. Community and acceptable-use rules

You may not upload, promote, request, link to, or use the Service for content or conduct that:

• sexually exploits, endangers, or sexualizes a person under 18; contains non-consensual intimate imagery; solicits sexual services; or is primarily pornographic or sexually exploitative;
• promotes human trafficking, exploitation, terrorism, violent extremism, credible threats, criminal activity, illegal goods, or instructions intended to cause serious harm;
• encourages suicide, self-harm, eating disorders, dangerous challenges, cruelty, or gratuitous gore, except where proportionate educational, documentary, scientific, newsworthy, or artistic context makes the purpose clear;
• harasses, stalks, bullies, defames, blackmails, intimidates, or incites hatred, discrimination, or violence against a person or protected group;
• reveals or threatens to reveal another person's private information, violates a reasonable expectation of privacy, impersonates someone, or deceptively manipulates media to cause harm;
• infringes copyright, trademark, privacy, publicity, confidentiality, or any other right;
• is fraudulent, a scam, spam, materially deceptive, or dangerous health misinformation likely to cause harm;
• contains malware, corrupted data, harmful code, or attempts to compromise a device, account, or network;
• collects personal data without authority, scrapes the Service, sends abusive automated traffic, bypasses access controls, plan limits or rate limits, reverse engineers protected parts of the Service, or interferes with operation of the Service; or
• otherwise violates applicable law or a binding legal order.

Context matters. We may allow limited content with a genuine documentary, educational, scientific, news, counter-speech, or artistic purpose, but never child sexual exploitation material or content whose possession is unlawful.

7. Reports, moderation, and enforcement

Report suspected abuse, unlawful content, privacy violations, or safety risks through our Contact page. Include the clip URL, the reason for the report, and information that helps us assess it. If someone faces immediate danger, contact local emergency services first.

We may investigate, preserve relevant records, restrict visibility, block access, remove content, warn a user, suspend or terminate access, limit repeat uploads, or refer matters to competent authorities. The response will depend on severity, context, history, legal requirements, and risk. We are not required to pre-screen all content. Attempts to evade enforcement may lead to further action.

Where appropriate and legally permitted, you may ask us to reconsider a decision by replying to the notice or contacting us with the relevant clip or account information.

8. Copyright and other rights complaints

Send copyright or trademark notices to alessandro.craciun2@gmail.com. A complete notice should identify the protected work or right, identify and locate the challenged material, provide your contact details, explain why the use is unauthorized, state that the report is accurate and made in good faith, confirm your authority to act, and include your physical or electronic signature.

If your content is removed by mistake or misidentification, you may send a counter-notice identifying the removed material, explaining the basis for restoration, providing your contact details, and including the declarations and consent to jurisdiction required by applicable law. We may forward notices and counter-notices to the affected uploader or rights holder. False or abusive notices may create legal liability.

We may terminate or restrict users who repeatedly infringe intellectual-property rights. This process supplements, and does not replace, any mandatory notice-and-takedown procedure that applies to Save Replay.

9. Plans, billing, cancellation, and refunds

• Current features, storage, upload, duration, and usage limits are shown on the Pricing page. Limits may be applied to accounts, anonymous owners, devices, or networks to protect the Service.
• Paid subscriptions are billed in advance through Stripe at the price, currency, billing interval, and tax treatment shown at checkout. Stripe's terms also apply to payment processing.
• Subscriptions renew automatically until canceled. You may cancel through the billing portal; access continues until the end of the paid period unless the checkout or portal says otherwise.
• Except where applicable law, the checkout terms, or a written offer requires otherwise, charges already incurred are non-refundable. Mandatory cancellation and refund rights remain unaffected.
• We may change prices or paid-plan features prospectively with reasonable notice. A price change applies no earlier than the next renewal permitted by law.

10. Service property and feedback

The Service, including its software, interface, branding, and documentation, is owned by us or our licensors and is protected by intellectual-property law. Except for the limited right to use the Service, no rights are transferred to you.

If you voluntarily provide suggestions or feedback, you allow us to use it without restriction or compensation, but you do not transfer ownership of your User Content through feedback.

11. Third-party services

The Service relies on providers such as hosting and database services, Backblaze for object storage, Stripe for billing, Resend for transactional email, Google when you choose Google sign-in, Umami for aggregate product analytics, Microsoft Clarity for consent-controlled behavioral analytics, and Sentry for error monitoring. Their services and external links may be governed by separate terms and privacy policies. We do not control third-party services and are not responsible for them beyond obligations that applicable law places on us.

12. Availability, changes, and deletion

We may maintain, update, limit, suspend, or discontinue features. We do not guarantee uninterrupted operation, that every source format will work, or that content will be retained forever. Drafts, failed or abandoned uploads, expired content, content exceeding plan limits, and content violating these Terms may be removed. We will use reasonable notice for material changes to paid features when practical.

13. Suspension and termination

You may stop using the Service at any time and may cancel a paid plan as described above. We may suspend or terminate access, remove content, or refuse service when reasonably necessary for security, non-payment, legal compliance, risk prevention, or a material or repeated breach of these Terms. Provisions that by their nature should survive termination, including ownership, payment obligations, disclaimers, liability limits, and dispute terms, will survive.

14. Disclaimers

To the fullest extent permitted by law, the Service is provided "as is" and "as available." We disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation. We do not endorse User Content or guarantee that it is lawful, accurate, safe, or available. Nothing in these Terms limits warranties or consumer rights that cannot legally be excluded.

15. Limitation of liability

To the fullest extent permitted by law, Save Replay and its service providers will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or loss of profits, revenue, data, goodwill, or business opportunity, arising from the Service.

Our total aggregate liability arising from the Service will not exceed the greater of the amount you paid us for the Service during the 12 months before the event giving rise to the claim or the minimum amount required by applicable law. These limits do not apply to fraud, willful misconduct, death or personal injury caused by negligence, or any liability that law does not permit us to limit.

16. Your responsibility for claims

To the extent permitted by law, you are responsible for losses and reasonable costs arising from your unlawful User Content, your material breach of these Terms, or your infringement of another person's rights. This obligation does not apply to losses caused by our own breach, negligence, or unlawful conduct, and it does not reduce mandatory consumer protections.

17. Governing law and disputes

These Terms are governed by the laws of Italy, without regard to conflict-of-law rules. Before filing a formal claim, contact us and allow 30 days for a good-faith attempt to resolve it. Courts in Italy may hear disputes, except that consumers may bring claims in any court made available by mandatory law in their country of residence. Nothing prevents either party from seeking urgent injunctive relief or using an eligible small-claims procedure.

18. General terms

• Electronic notices sent to your account email or posted in the Service satisfy written-notice requirements where permitted by law.
• You may not assign these Terms without our consent. We may assign them as part of a merger, reorganization, financing, or transfer of the Service, subject to applicable law.
• If a provision is unenforceable, it will be limited or removed only as necessary, and the rest will remain effective.
• A delay in enforcing a provision is not a waiver. These Terms and incorporated policies are the entire agreement about the Service.
• Neither party is responsible for delay caused by events beyond reasonable control, except for payment obligations.

19. Changes to these Terms

We may update these Terms as the Service, our business, or the law changes. We will post the revised version and update the effective date. If a change materially affects your rights, we will provide additional notice when required by law. Changes apply prospectively. Continuing to use the Service after the effective date means you accept the updated Terms.

20. Contact

Questions, reports, legal notices, and requests about these Terms can be sent through our Contact page or by email to alessandro.craciun2@gmail.com.